Good customer service can help you with loyalty even if your product is slightly worse than that of your rivals. Bad customer service can never do that. Even if you offer the number one product, even if your technology is 10 years ahead, even if your design is fantastic, if your customer service is . . . → Read the rest of this entry…
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I write about the digital world. I am mainly into communications and public affairs but sometimes I sidetrack into culture vulture territory.
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 digital-era.org by Sofia Gkiousou is licensed under a Creative Commons Attribution-Non-Commercial-No Derivative Works 2.0 UK: England & Wales License. |
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