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I’ve loved moo for years, but these last few days I’ve discovered another reason to like them. They have great customer service. From the first moment I saw the moo MiniCards I was in love. It was an ingenious way to resurrect printing. MiniCards . . . → Read the rest of this entry…
And now for something completely different: Two companies that actually helped me online and engaged with me and responded to me via social media. You know how we all nag ALL THE TIME about companies who don’t get it? It’s . . . → Read the rest of this entry… Good customer service can help you with loyalty even if your product is slightly worse than that of your rivals. Bad customer service can never do that. Even if you offer the number one product, even if your technology is 10 years ahead, even if your design is fantastic, if your customer service is . . . → Read the rest of this entry… |
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I write about the digital world. I am mainly into communications and public affairs but sometimes I sidetrack into culture vulture territory.
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 digital-era.org by Sofia Gkiousou is licensed under a Creative Commons Attribution-Non-Commercial-No Derivative Works 2.0 UK: England & Wales License. |
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Customer Service Hero Originally uploaded by lepriveconcierge