Customer centric communications. It is not about you.

Another Picture of the Masses of People in Hyde Park

I am following a variety of communication projects and numerous campaigns from time to time.

What I am really surprised at lately is how many social media consultants will actually run a campaign as if its content has to represent . . . →

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One more reason to love moo. Great customer service

I’ve loved moo for years, but these last few days I’ve discovered another reason to like them. They have great customer service.

From the first moment I saw the moo MiniCards I was in love. It was an ingenious way to resurrect printing.

MiniCards were . . . →

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Social Media and government. A note on communications.

Jump on the social media bandwagon Uploaded by Matt Hamm on 15 Oct 08, 10.07PM GMT.

We had this discussion the other day with Stavros Kontaksis (blog in Greek) – @stakon on Twitter – the fact that parties . . . →

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The forgotten group of policy development

Odd One Out Uploaded by momoryuji on 18 Jan 09, 8.06AM GMT.

This is the first lesson I remember from my experiences with policy development that really made a lasting impact.

When you sit down to develop policy on an issue, good policy makers . . . →

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Tophost.gr & Papaki.gr: Engagement wins from 2 Greek companies

Customer Service Hero Originally uploaded by lepriveconcierge

And now for something completely different: Two companies that actually helped me online and engaged with me and responded to me via social media.

You know how we all nag ALL THE TIME about companies who don’t get it? It’s difficult . . . →

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Election Campaigning 2.0

The Three Originally uploaded by Rebecca Mckevitt

The UK Conservatives are gearing up for the elections and here is an appointment that should please their supporters.Sam Coates is moving over to Conservative Campaign Headquarters (CCHQ) to take on a new media role. Sam will be working with Rishi . . . →

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My top 5 wishes for Dora online

Foreign Minister, David Miliband with Greek Foreign Minister, Dora Bakoyanni Originally uploaded by UK in Greece (British Embassy, Athens)

Dora Bakoyannis is the Greek Foreign Minister – serving under the current Conservative government – and I would really like to see her do better with online presence and . . . →

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Wikitorial: Upside Down

Wikipedia works, in my humble opinion, because it was conceived – designed – created and is run as a collective. Contributors really feel that they are part of something great. And because they ‘police’ themselves in a way they take pride in the fact that they can ensure that inconsistencies are challenged and obscenities deleted . . . →

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